Using Zoom

Resolving Common Zoom Issues

  • When I try to join a meeting, it says that it's only for insiders.

    • This can happen if you get logged out of the Zoom extension. Try clicking "Sign In" at the top-right of the Zoom app.  Sign back in using your
      Google name and password.  You likely will be able to join the meeting at that point.  If you still have difficulties, try signing in at
  • When I try to join, it says I need a passcode

    • ​​​​Check with your teacher to make sure you have the correct link.  They can also provide you with a passcode if they use one.


Using Zoom on a Chromebook

Zoom has been pre-installed on student Chromebooks

  1. Join a test meeting to ensure your camera and mic are working properly and that your Internet connection is stable.
  2. Simply click on the Zoom link from your teacher (within Google Classroom or email) and the Zoom app should automatically launch.
  3. Once you’re connected, you’ll be able to immediately begin participating in your Zoom online classes.
  4. You can also access the Zoom for Chrome OS support page for additional help.


Enhancing Your Zoom Experience

Sometimes the audio or video in Zoom becomes choppy, distorted or freezes up. What can I do to improve my Zoom experience?

  1. Test your audio and video settings -
  2. Mute your microphone when you’re not speaking.  When your microphone is on, Zoom will devote part of your Internet connection to an audio stream, even if you’re not speaking.
  3. Close other applications - Zoom meetings can demand significant memory and processing power from your Chromebook. Closing other applications and tabs, ones you do not need during the session, will help Zoom run better.  Additionally, avoid attaching a second monitor, as this can put a significant load on your Chromebook's processor.
  4. Avoid other activities that will steal bandwidth. - Don't start other bandwidth-intensive activities just before, or during, a Zoom meeting. On your Chromebook, and as much as possible, on other computers and devices that share your Internet connection—avoid:
    1. large downloads
    2. large uploads
    3. streaming video (e.g. Netflix, Hulu, YouTube)
  5. Still having problems?  Communicate with your teacher! - If the best Internet connection you have for Zoom is a slow one, such as a weak cellular data connection, let the teacher know ahead of time.

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