Tech Help

Restart the Chromebook. Then click the "Mobility print" extension in Chrome and wait until it says you're ready to print.

Students: It might be saved in your Google account's password manager under the site "d128.org." If it's not there, please visit the I.T. office to get your password reset. We do not change student passwords via email or phone.

Parents: Contact your school's data processing team using the contact information listed on your school's PowerSchool Information page: 

LHS PowerSchool Information

VHHS PowerSchool Information

• What's going on?
  This "ghost touches" issue is happening on many Asus Chromebooks, the model distributed during the 2025-2026 school year. It is triggered by putting the Chromebook to sleep (usually by closing it).
• How do I fix it? 
  Restart the Chromebook. One way to do this is by holding the refresh key while pressing the power button briefly. The power button is the second button from the front on the right side of the Chromebook. See diagrams in the Asus Chromebook tip sheet.
• When will it be fixed permanently? 
  We expect a firmware update from Asus in May 2026. 

LHS: You may check out a single-day loaner Chromebook from the library.

VHHS: Stop by the I.T. office.

Please check with your LST, the lost and found, and your teachers. If you still cannot find it, stop by the I.T. office so we can lock your Chromebook and issue a temporary replacement.

Please report stolen Chromebooks to I.T. immediately.

Cracked screen? Malfunctioning Chromebook? Keyboard/key not working?

Accidents happen. If there is any damage to the Chromebook, the student should bring it to the I.T. department for it to be evaluated.

If your stylus or charger is damaged, please visit I.T. We do not repair accessories, but we can help you evaluate the damage.

Replacement styluses and chargers must be purchased on the D128 webstore.

Purchase Chromebook accessories (LHS)

Purchase Chromebook accessories (VHHS)

Each chromebook has: 

• A 3.5 mm port for wired headphones
• Bluetooth for pairing with wireless earbuds, mice, keyboards, etc.
• 2 USB ports. You may plug in an external keyboard or mouse.
• An HDMI port to connect to an external screen or TV
• A stylus

Many wireless home printers can be added as well. We cannot assist with home printers.

Choose keyboard language & special characters (Google Support page)

How to type characters with accents on a Chromebook (D128 Document)

All students are expected to bring their Chromebook to school fully charged every day. 

See "Responsibility for the Chromebook" in the student handbook for the complete list of student and family responsibilities.

Upon graduation, a student in good standing will be granted ownership of their assigned Chromebook, and all district control and management of the device will be removed. The Chromebook will be wiped during this process. More information can be found on the "Chromebook Instructions for Seniors" page.

Until that point, the Chromebook is owned solely by District 128. See "Ownership of the Student Chromebook" in the student handbook.

You should return your assigned Chromebook to the I.T. department before you move out of the district.